The “formula” behind Envent’s commitment to customer service involves a simple seven-step process. Here’s what happens when you contact Envent:
Step 1
Identify the job specifics. Via telephone or email, our experienced job expediters will work with you to acquire all the information we need to expedite a complete bid for the job.
Step 2
Perform a “job walk.” Envent relies on this crucial step to confirm the “field details” from the primary contact at the job site. We carefully note their perspectives and work to answer all questions.
Step 3
Gain engineering approval. All of the equipment that will be used to complete the job must be reviewed and approved by Envent’s engineering department (which reviews the proposed work and confirms technical specifications). Envent obtains P.O. approval for all costs associated with the job.
Step 4
Set the stage. Envent works with the appropriate client contacts to ensure proper access to the site and confirm that all necessary permits have been obtained. (Envent maintains dozens of permits and uses them to complete many jobs. If permits must be acquired to complete your job, Envent can help you obtain them.)
Step 5
Start the job! With everything properly in place, Envent’s highly experienced team goes to work on completing the assignment with a total commitment to safety.
Step 6
Compliance & communication. As Envent completes the job, we carefully monitor data to provide you with certified reports of our performance. We also provide you with regular updates while the job is being completed.
Step 7
Complete the job! Envent completes all of its tasks, communicates with the appropriate contacts, and exits the job site after a thorough “clean up.” Compliance report sent via secured web link.
